How Game Companies Deal with Toxicity

The ever lasting problem has now been handled in two different approaches

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How Game Companies Deal with Toxicity

League of Legends is a highly popular game, and it also had a very popular opinion, it was filled with a community that shouted threats and called each other insulting names. There would barely be a game go by where you don't see taunts in the all or team chat, or reactions such as  "Mid or I feed."

Riot Games are obviously concerned about this, and they hired a psychologist with a PHD in Cognitive Neuroscience, and their approach was a simple one, to implement the Tribunal system.

The Tribunal system is an in game system that allows players to view reports done on other players, to judge if they are being toxic or not. Remarks can be left behind, and this system serves as a warning before a player is banned. The results of this approach appears to be positive, with many games now being observed to have less insults and offences committed.

A detailed article on the approach and analysis can be found here.

Blizzard however, is going for a punishment approach to things. Previously, they handled the toxicity by removing the toxic player's ability to speak (ie: they can't use text or voice chat). However, the data has shown that this wasn't sufficient, as those trolls continued to be a determent to the game for all players. And thus, Blizzard is changing their policy. They are going to punish these players with suspensions and permanent bans.

Check out the video below that details out the ban of a pro player in NA.

These are the two different approaches the companies have taken to the same problem. It's interesting to see what effects it will have in the future, and what it might mean for gamers as a whole. But at the very least, we are glad to see companies finally taking action against toxicity and trolls.

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